Service Supervisor in Colorado Springs, CO at Ferrellgas

Date Posted: 11/8/2018

Job Snapshot

Job Description

Job Summary: This position is responsible for supervising the material handlers and the daily operations of the service center to meet high safety standards and provide technical knowledge and skills to ensure compliance with codes, regulations, and company policies. Typically requires a high school diploma, or equivalent, and seven years of related work experience.
Essential Functions:
  • Manages and directs activities of the material handlers.
  • Assists in managing day to day operations of the business and ensures quality customer service through efficient scheduling of delivery and service.
  • Plans and completes new customer installations and provides superior propane service.
  • Assists in managing delivery and service budget expenses to achieve annual operating goals.
  • Maintains the plant, yard, equipment, and dock so that they are clean, attractive, and safe.
  • Provides technical expertise on the safe storage and handling of propane.
  • Directs the proper installation of customer tanks and/or cylinder set-ups by ensuring all tools, parts, and equipment are available for scheduled installation and by providing clear instructions to employees and inspecting work to make sure it meets safety and customer specifications.
  • Reviews delivery and routing schedules for efficiency standards.
  • Assists employees in resolving any problems in completing the work.
  • Monitors service scheduling and completion times to assure customer satisfaction and maintains complete and thorough service records.
  • Serves as a fill-in for drivers, servicemen or utility workers during periods of high volume or staff shortages in order to meet delivery schedules.
  • Inspects all vehicles and performs necessary tests to lower vehicle expenses and extend the life of the equipment and maintains all vehicle logs.
  • Monitors and maintains inventory controls to include non-gas Inventory items, cylinder, and tank assets
  • Assists with compliance items including reseller reviews, plant inspections, and customer location inspections
  • Assists in maintaining vehicle files, including maintenance completion entry.
  • Assists with customer and employee training as needed.
Experience:
  • High school diploma or equivalent.
  • Seven years of work related experience.
  • At least three years of progressive operations and customer service experience preferred.
  • Commercial Driver's License and Class B CDL license with hazmat & tank endorsement required; Class A CDL license with hazmat endorsement preferred.
  • Doubles and Triples Trailer endorsements preferred.
  • Demonstrates a working knowledge of DOT safety requirements.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels.
  • Demonstrated problem-solving skills in a customer-focused environment.
  • Strong time-management and organizational skills with the ability to effectively multi-task in a customer-focused environment.
  • Strong attention to detail.

Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.
KimberlyJohnston@ferrellgas.com

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