Distribution Analyst I in Hutchins, TX at Ferrellgas

Date Posted: 6/7/2019

Job Snapshot

Job Description

Job Summary: Under general guidance from the General Manager/District Manager, the Distribution Analyst I will support daily operations of the Blue Rhino distribution location ensuring safe, timely, and efficient installation, delivery, and merchandising of Blue Rhino tank exchange products. This position requires a bachelor's degree in Business or a related field.

Essential Functions:
  • Provides support to the General Manager/District Manager in route scheduling and dispatch.
    • Develops daily route schedules that ensure proper balance between efficient vehicle utilization and designated Blue Rhino customer service objectives. Minimizes "no service' tickets.
    • Communicates route schedules to drivers.
    • Utilizes Road Net to improve route planning and efficiency.
    • Evaluates driver efficiency and productivity - cylinders/hour, cylinders/mile, cylinders/route, adherence to schedule and routing.
    • Monitors Rhino Net Call Center.
    • Schedules and dispatches drivers for "out-of-stock" calls on a timely basis.
    • Completes Call Frequency Report to improve route efficiency.
    • Works the "No Delivery in XX Days" to ensure customers are not being missed. Places customers on route if needed.
  • Schedules service request calls from retail customers.
    • Completes status updates in Rhino Net for proper tracking.
    • Enters expected day for delivery into Rhino Net Call Center so CSS's can keep the customers informed about status.
  • Coordinates response to local emergency calls, leaking cylinders, and customer stock-outs as required.
  • Manages Installation Process.
    • Ensures timely set-up and installation of new customer locations.
    • Coordinates the creation of site plans for new set-ups and obtains Fire Marshall's approval.
    • Recommends capacity increases, decreases, or de-installs to Director of Operations/General Manager.
    • Ensures appropriate supply of refurbished or new cages exist for installation needs.
  • Manages inventory audit and transfer process. Reports inventory position to Distribution Manager as requested.
    • Ensures daily cylinder inventory is completed and recorded.
    • Ensures all transfers are completed and recorded in a timely manner.
  • Manages Merchandising of Rhino displays at customer locations
    • Ensures all merchandising requirements are assigned and scheduled for completion by due dates
  • Acts as Blue Rhino Subject Matter Expert
    • Key contact for Rhino Customer Care, Sales and corporate personnel
    • Makes sure no balls get dropped on the Rhino business
    • Keeps DO/GM informed of all issues related to Rhino business
  • Completes special projects as needed.

Experience:
  • Bachelor's degree in business or related field
  • Experience with a Direct Store Delivery operation a plus
  • Must be customer focused
  • Demonstrates ability to work independently with minimal supervision
  • Demonstrates attention to detail, analytical skills, and interpersonal skills a must
  • Proficient in Microsoft Office Suite applications, including strong proficiency with Excel.