Customer Service Rep - 1st Party Collector in Liberty, MO at Ferrellgas

Date Posted: 2/25/2018

Job Snapshot

Job Description

APPLY TO BECOME A NAME BEHIND THE FLAME!
For more than 70 years, people all across America have relied on Ferrellgas for their home, business, and agricultural needs.
Why work at Ferrellgas? Because Ferrellgas maintains a friendly, family, competitive atmosphere within a growing Organization that currently stands second largest in the U.S. Our blue trucks stand at the forefront of green efforts by means of new propane fueled initiatives such as autogas. Performance improvement is expected and is facilitated through in house competitions and annual employee recognition awards.
We strive to hire and retain the most elite employees, several of which have been featured in Ingram's "40 under 40" lists. Not only does Ferrellgas care about the Employee, we care about the Employee's family as well; which is why we offer a scholarship program for the children of our Employees. Not to mention Ferrellgas is a Fortune 1000 company!
If you want to be part of a winning Organization, join the Ferrellgas Team today!
Description
You will be part of a team of associates that calls on past due propane accounts. Your primary job duty is to work with our customers to discuss ways to maintain the customer's account in a current status and available for future deliveries.
** This position requires evening and weekend hours**
Schedule:
Monday-Thursday: 12pm-9pm
Friday: Off
Saturday: 8 am-5pm
Sunday: Off
Essential Functions:
  • Takes inbound and makes outbound calls to customers
  • Explains options and works with customers to resolve past due amounts
  • Reviews and analyzes accounts receivable aging reports

Requirements:
  • High School Diploma or equivalent
  • 1-2 years customer service experience
  • 1-2 years 1st party collection experience preferred
  • 1 year financial analysis experience to include debt ratios
  • Basic Excel spreadsheet skills required
  • Strong organizational skills
  • Excellent communication skills
  • Ability to work in a fast paced environment
  • Ability to identify issues and act independently to resolve them
Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.
Keywords: Collections, call center, weekends, evenings, first party, customer service