Customer Service Manager in Kearney, MO at Ferrellgas

Date Posted: 7/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kearney, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

For more than 70 years, people all across America have relied on Ferrellgas for their home, business, and agricultural needs.
Why work at Ferrellgas? Because Ferrellgas maintains a friendly, family, competitive atmosphere within a growing Organization that currently stands second largest in the U.S. Our blue trucks stand at the forefront of green efforts by means of new propane fueled initiatives such as autogas. Performance improvement is expected and is facilitated through in house competitions and annual employee recognition awards.
We strive to hire and retain the most elite employees, several of which have been featured in Ingram's "Top 40 under 40" lists. Not only does Ferrellgas care about the Employee, we care about the Employee's family as well; which is why we offer a scholarship program for the children of our Employees. Not to mention Ferrellgas is a Fortune 1000 company!
If you want to be part of a winning Organization, join the Ferrellgas Team today!
Description: The primary purpose of the Customer Service Manager is to oversee the day-to-day Customer Service functions of a large Service Center with multiple Service Units. This position ensures that all Customer Service tasks are completed in a timely fashion, the Customer Service Specialists maintain a high level of performance, and the standards of Ferrellgas Customer Service are achieved.
Essential Functions:
  • Leads a Customer Service team that provides an exceptional level of service to all Customers
  • In conjunction with the Company's Human Resources team, interviews, hires and terminates staff as needed
  • Sets clear and realistic expectations. Provides the necessary tools and resources required to achieve expectations
  • Partners with General Manager and other leadership to assess the quality of customer interactions throughout the Service Center
  • Provides orientation and on-the-job training for new Customer Service Specialists and cross-training on all CSS duties
  • Manages Customer Service staffing based on Service Center business needs
  • Directs and assigns the daily, weekly, monthly Customer Service tasks ensuring timely execution to include a high level of accuracy upon completion
  • Handles all escalated customer complaints
  • Fosters and leads a positive team environment
  • Serves as liaison between customer service team, management team and corporate partners
  • Ensures all customer interactions are consistently and accurately maintained in the system
  • Provides a level of Customer service that fosters Customer satisfaction and positions the Service Center to grow and retain Customers
  • Bachelor's Degree preferred and equivalent of 2-5 years' experience in Customer Service and office administration
  • Previous Management experience is preferred
  • Strong organizational skills
  • Strong Typing and data entry experience
  • Proven telephone communication skills
  • Ability to organize and motivate in leading by example
  • Proficient PC skills (Outlook, Word, Excel, PowerPoint)
  • Ability to get along with others and work within a team environment
  • Genuine commitment to providing superior Customer Service
  • Basic accounting skills
  • PeopleSoft experience preferred
  • Minimum 20% regional travel with some overnight stays required
Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.